Job Enrichment's Impact on Motivation, Performance, Job Satisfaction, and Retention among Thailand's Generation Y and Z Physicians
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Abstract
BACKGROUND: Job enrichment is a tool for developing the potential of employees within organizations. Currently, Thai public health organizations are facing challenges such as a shortage of physicians and the differences among personnel from various generations, particularly Generation Y and Z physicians, who will play a crucial role in the healthcare sector. Therefore, better understanding the influence of job enrichment will help increase the work motivation, work performance, job satisfaction, and retention of Thailand's Generation Y and Z physicians.
OBJECTIVES: This study aimed to evaluate the influence of job enrichment on the work motivation, work performance, job satisfaction, and retention of Generation Y and Z physicians in Thailand.
METHODS: A cross-sectional study gathered data from 398 Generation Y and Z physicians working in healthcare facilities throughout Thailand using a questionnaire between November 2023 and February 2024. Data were analyzed using statistical methods, specifically multiple linear regression, to test the hypotheses.
RESULTS: Out of all respondents, 95.0% were Generation Y physicians, and 5.0% were Generation Z physicians. The impact of job enrichment, using multiple linear regression, found that feedback (β=0.12, p=0.004) significantly influences work motivation in a positive way. Additionally, feedback (β=0.18, p=0.001) significantly influences job satisfaction in a positive way, while autonomy (β=-0.22, p<0.001) significantly impacts work performance in a negative way.
CONCLUSIONS: This findings of this study highlight the role of feedback in positively influencing work motivation and job satisfaction, while autonomy negatively impacts the work performance of Generation Y and Z physicians in Thailand.
Thaiclinicaltrials.org number, TCTR20241114001
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