การประเมินผลระบบสารสนเทศเพื่อการบริหารความเสี่ยงของโรงพยาบาลห้วยพลู จังหวัดนครปฐม

Chorphaka Sratongpoon; Warangkana  Chankong; Ekaphon  Kaladee

Authors

Chorphaka Sratongpoon School of Health Sciences, Sukhothai Thammathirat Open University
Warangkana Chankong School of Health Sciences, Sukhothai Thammathirat Open University
Ekaphon Kaladee School of Health Sciences, Sukhothai Thammathirat Open University

Keywords:

Assessment, Information System for Risk Management, CIPP Model

Abstract

The objectives of this study are 1) to evaluate the environment, input factors, processes, and outputs of the information system for risk management and 2) to study problems, obstacles, and suggestions for solving problems in the information system for hospital risk management of Huaiphlu hospital, Nakhon Pathom Province. The study population is policy makers of the use of information systems for hospital risk management and staffs who use information systems for hospital risk management, totaling 145 people, by collecting every population unit. The research tools include questionnaires and interviews that have been checked for content validity by experts and have an alpha confidence coefficient of 0.8. The data were analyzed using content analysis and statistics such as percentages, means, and deviations. standard deviation. The results of the research showed (1) the results of the evaluation of the environment, input factors, processes, and outputs of the information system for risk management were at the highest level of opinion and passed the criteria in all aspects (2) problems, obstacles, and suggestions for solving hospital risk management information system problems found that the important problems and obstacles were including reporting of risks in information systems was delayed, lacking of continuous following up, and there was also no evaluation of the satisfaction level of the system in use. The study suggests demonstrating a simulation activity or various situations so that participants can analyze and evaluate risks by themselves, along with clearly assigning a person in charge to follow up. After using the system, there must be a satisfaction evaluation every six months for plan further improvements and development.

References

Alkin, Marvin C. (1966). Evaluation Theory Development. Los Angeles: U.S.A.

Chao Inyai. (2012). Program Evaluation (2nd edition). Bangkok: Chulalongkorn University Press.

Hakan Tuna, & Melek Başdal. (2021). Curriculum evaluation of tourism undergraduate programs in Turkey: A CIPP model-based framework. Journal of Hospitality, Leisure, Sport & Tourism Education, 29(November), 100324.

Healthcare Quality Accreditation Institute (Public Organization). (2018). New HA Standards:Risk management through risk register. Nonthaburi: Healthcare Quality Assurance Institute.

Healthcare Quality Accreditation Institute (Public Organization). (2021). Hospital and Health Service Standards, Edition 5. Nonthaburi: Institute for Accreditation of Healthcare Facilities. (Public Organization).

Mokhtazadegan, M., Amini, M., Takmil, F., Adamiat, M., & Sarveravan, P. (2015). Inservice trainings for Shiraz University of Medical Sciences employees: effectiveness assessment by using the CIPP model. Journal of Advances in Medical Education & Professionalism, 3(2), 77-83.

Nooshin Mohebbi, Faezeh Akhlaghib, Mohammad Hossein Yarmohammadian,

& Masumeh Khoshgam. (2011). Application of CIPP model for evaluating

the medical records education course at master of science level at Iranian medical sciences universities. Procedia Social and Behavioral Sciences, 15(2), 3286-3290.

Public Health Administration Division Office of the Permanent Secretary, Ministry of Public Health Ministry of Public Health. (2017). Health service system development plan (Service Plan) 2018-2022. Nonthaburi: Public Health Administration Office. Office of the Permanent Secretary, Ministry of Public Health.

Piyanan Senaho. (2020). Development of information systems for services according to the ITIL process of the Digital Technology Center. Phetchaburi Rajabhat University. Phetchaburi: Phetchaburi Rajabhat University.

Phisanu Fongsri. (2007). Educational assessment: concepts into practice. (4th printing). Bangkok: Property Print.

Phongsak Rattanaphong. (2021). Evaluating and improving the efficiency of online sales web applications. Case study: 2S Metal Public Company Limited. (Master of Science Thesis) not published). Prince of Songkla University, Songkhla.

Rattana Buasan. (2013). Qualitative research in education. Bangkok: Chulalongkorn University Press.

Risk Management Committee (2018). Guidelines for risk management and complaints. Nakhon Pathom: Huai Phlu Hospital Nakhon Chai Si District Nakhon Pathom Province.

Risk Management Committee (2018). Program for using the risk management information system at Huai Phlu Hospital. Nakhon Pathom: Huai Phlu Hospital Nakhon Chai Si District Nakhon Pathom Province.

Srinakarin Hospital (2016). Srinakarin Hospital Quality Manual, revised edition. Khon Kaen: Srinakarin Hospital Faculty of Medicine Khon Kaen University.

Sasichan Panjatawee. (2017). Factors affecting the acceptance of information system use, case study. Institute of Physical Education Chiang Mai Campus. (Independent research, Master of Business Administration degree not published). Graduate School Chiang Mai Rajabhat University, Chiang Mai.

Sirilak Ritthaisong. (2017). Hospital risk management. In the context of professional nursing. Journal of Health and Public Health Law, 3(1), (January-April), 79-86.

Siriporn Rojanakoson, Prajat Chaisiri, Thanakorn Kannika, and Wuttichart Sawaengphon. (2021). Development of an information system to assess performance performance for the Faculty of Information and Communication Technology. Journal of Technology Management Maha Sarakham Rajabhat University, 8(1), 21-23.

Somkid Promjui. (2007). Project evaluation techniques. (5th printing). Bangkok: Chatuporn Design.

Supaporn Buaphat. (2017). Guidelines for increasing the potential of student activity management organizations in organizing extra-curricular activities using Design Thinking (Design Thinking). Empowering Organization of Student Affairs by Using Design Thinking (research report). Phayao: Student Affairs Division University of Phayao.

Supamas Angsuchot. (2006). Evaluation of policy, program and project in the subject compendium. Evaluation of policies, plans and projects (Unit 6, pp. 31-34). Nonthaburi: Sukhothai Thammathirat Open University.

Stufflebeam, D.L. (2004). The 21 st century CIPP model.In Alkin, M.C. (Ed.), Evaluation roots : Tracing theorists’ views and influences (pp.276-291). London: SAGE.

Surendran Sankaran & Norazlinda Saad. (2564). Evaluating the Bachelor of Education Program Based on the Context, Input, Process, and Product Model.

Retrieved from https://doi.org/10.3389/feduc.2022.924374.

Tassawich Khamcharoen. (2018). Evaluation of the strategic health management system of agencies under the Songkhla Provincial Public Health Office. (Master of Public Health Thesis not published). Sukhothai Thammathirat Open University, Nonthaburi.

Vaughan, E. J. (1997). Risk management. New York: New Baskervi.