Effects of the Model of Health Education for One Day Surgery Services on Knowledge and Satisfaction of Hypertensive Patients at Phraphutthabat Hospital

Abstract

This research aims to explore effects of the model of health education on knowledge and satisfaction of the patients with hypertension who had taken medication at Phraphutthabat hospital. The purposive sample of 60 cases was divided into 3 groups. Two questionnaires were used and included both health education evaluation and satisfaction. The satisfaction questionnaire was divided into 5 parts, including 1) Convenience, 2) Coordination, 3) Courtesy in self-services, 4) Information, and 5) Service quality. Data were analyzed using descriptive statistics and Paired t-tests. The results showed a statistically significant higher knowledge score than those before getting health education (p<0.001). Considering each health education facet separately, patients preferred getting self-preparation from a health professional, a health professional with a booklet, and a health professional with digital media respectively. The high satisfaction scores were for service information by health professionals (Mean=4.58) and hypertension booklet (Mean=4.42). The lowest score was for digital media (Mean=4.41) but still in a high level. Patients preferred getting more information from health professionals because of two-way communication. Recommendations for health education could focus on patients’ perception and satisfaction. The benefit of this research is to reduce patients who want to postpone the surgery schedule. Patients also gain more self-care knowledge to help avoid complications.