Health Perception and Quality of Service as Perceived by Persons Receiving Annual Health Check Up at Nongbualamphu Hospital

Abstract

            The objective of this cross-sectional descriptive research was to study the level of health perception of service users who undertook their annual health check up at Nongbualamphu Hospital and the quality of service in terms of environment, reliability, the response of service users, confidence, and attention to the service users for the annual health check up at Nongbualamphu Hospital. Data was collected between August and October 2021. The sample group was 330 clients aged 15 years old and above who had the annual health check up at the health check up center. The research tool was a self-administered questionnaire that comprised of three parts: personal information, health perception, and quality of service of the service user. Descriptive statistics were applied to analyze the collected data.

            The research results showed that the level of health perception of the sample group was at a high level (x̄ = 3.91, SD = 0.50) and the quality of the annual health check up service was also at a high level (x̄ = 4.03, SD = 0.65). Regarding health perception, it was found that the perception of the obstacles to health check up was at a moderate level (x̄ = 3.00, SD = 0.99) as the lowest score. As for the quality of service in terms of environment, although it was at a high level (x̄ = 3.98, SD = 0.69), it was the lowest score of the quality of service.

            Research results illustrated that the clients behavior tend to enhance their health promotion and prevention. Further, more health promotion activities should be organized rather than providing knowledge and advice. In addition, the environmental service quality should be improved as it is a substantial factor that the clients can perceive truely.