The Provision of New Normal Dental Services and Receiving Dental Services in the Situation of the Pandemic of Coronavirus Disease 2019, Phraphrom Hospital, Nakhon Si Thammarat Province
Keywords:
New Normal Dental Services, Receiving Dental Services, Coronavirus Disease 2019Abstract
This cross-sectional survey research aimed to examine 1) the dental service acceptance attitudes of dental service recipients, 2) the satisfaction towards the new normal dental service provision, and 3) the relationship between the new normal dental service provision and receiving dental services in the situation of the pandemic of Coronavirus Disease 2019 at Phraphrom Hospital, Nakhon Si Thammarat Province. Participants 1,717 were people who received dental services at Phra Phrom Hospital, Nakhon Si Thammarat Province, between April and December 2021. Krejcie and Morgan's method was employed to calculate the participants, which totaled 346 individuals and were entirely randomized. Questionnaire tools had been checked for quality by three experts. The Cronbach's alpha coefficient of the attitude towards receiving dental services was 0.791. The satisfaction's Cronbach's alpha coefficient toward the new normal dental service was 0.942, and the overall Cronbach's alpha coefficient was equal to 0.921. The data was analyzed using descriptive statistics and Spearman rank correlation coefficient statistics.
The results showed that attitudes toward receiving dental services during the pandemic of coronavirus disease in 2019 were moderate (M= 3.30, S.D.= 0.43). Satisfaction with the New Normal Dental Service was high in all aspects, with the personnel aspect having the highest
(M= 4.44, S.D.= 0.65), followed by place and materials (M= 4.23, S.D.= 0.60). The dental service system had the least average, but still at a high level (M= 3.89, S.D.= 0.80). When examining the relationship between the provision of new normal dental services and receiving dental services in the situation of the pandemic of Coronavirus Disease 2019, it was found that personnel had a low positive relationship (rs= 0.238), place, materials, and equipment had a very low level (rs= 0.170). The dental service system had a very low negative relationship (rs=0.134) with receiving dental services in the situation of the pandemic of Coronavirus Disease 2019.
Therefore, the hospital should increase public relations channels for the service system to encourage recipients to access and understand the new normal service system, especially a consulting channel where the service recipient can ask questions or consult about oral health problems.
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