Evaluation of the Effectiveness of an Automated Student Personal Information Update Process Using Smart ID Cards: A Case Study of Prince of Songkla University, Hat Yai Campus

Abstract

This research aimed to evaluate the effectiveness of the automated student personal information update process using Smart ID Cards, specifically focusing on reducing steps, time, and resource consumption, and to study user satisfaction among students at Prince of Songkla University, Hat Yai Campus, the first campus to implement this system. The research employed an evaluative design. The target groups included 3 relevant staff members and 148 students who utilized the automated system in the academic year 2024. Research instruments were (1) the automated personal information update system and (2) a satisfaction questionnaire. Data analysis involved Content Analysis and descriptive statistics, including mean, standard deviation, and percentage. The results indicated that the new system successfully reduced the number of operational steps from 5 to 2, decreased the process time from 1,452 minutes to 4 minutes (a 99.72% reduction), and eliminated paper usage by 100%. Students reported the highest level of satisfaction across all aspects, including convenience, speed, data accuracy, and overall system quality. These findings are consistent with the Technology Acceptance Model (TAM) and the SERVQUAL service quality framework. Students further recommended developing the system into an online format to enhance flexibility in accessing services in the future.