Service Quality of One Stop Service Center (OSS) for Foreign Workers: A Case Study of Wat Prapatoanchediworaviharn Center, Nakhon Pathom

Abstract

        Objective:  1) To study the service quality of comprehensive one stop service (OSS) center for foreign workers: a case study of Wat Prapatoanchediworaviharn Center. 2) To compare the service quality of OSS centers for foreign workers among clients personal factors. 3) To study the relationship between service factors and service quality of the OSS center for foreign workers.

        Material and Method: A descriptive study was done. The samples were employers or assignees who gathered 41,700 foreign workers to register at the one stop service center for foreign workers, Wat Prapatoanchediworaviharn Center, Nakhon Pathom. 400 study samples were enrolled according to Taro Yamane’s formula with 5% discrepancy. Research instrument consisted of sets of the author’s self-created interviewed forms. The statistics used for data analysis were percentage, mean, standard deviation, t-test, ANOVA and correlation.

        Results:  1) Service quality of comprehensive one stop service (OSS) center for foreign workers was generally at high level. It was founded, in the specific items, that personnel’s inter personal skill was the highest in average followed by item of service model, and the least in average was quality in the item of convenience and speed. 2) Comparative analysis: when the study samples were classified according to age, level of education, and the number of foreign workers gathered for service it was found that the service quality of one stop service integrated center were different statistically and significantly at the level of .05. For the employers or assignees who aged 21 -30, graduated higher than bachelor’s degrees and gathered 21 or more foreign workers, they claimed to gain lower quality from comprehensive one stop service than others. The other differences could not be found. 3) Analysis of the relationship between the service factors and service quality: It was founded factors of that of information, personel or service providers, and period of service correlated with service quality of the comprehensive services (one stop service: OSS) in positive way statistically significantly in overall at the level of .01.