Effects of Using the Coronavirus Disease 2019 Emergency Response System: A Case Study of the Public Health Emergency Operations Center Health Service Network in Kantang District, Trang Province

Abstract

This implementation of the Coronavirus Disease 2019 Emergency Response System aimed to 1) Determine the results of the operation of the Coronavirus Disease 2019 Emergency Operation Center and 2) Evaluate the results in terms of the contexts of input factors, processes, and productivity. This This mixed-methods investigation was conducted through both quantitative and qualitative research. Data was collected using questionnaire interviews, multistage quantitative random sampling, and a specific qualitative sampling group, including the committee and 2019 Coronavirus Disease patients.

The quantitative results showed the committee and the results of using the emergency response system in all four aspects were at a high level of 3.83. All four aspects met high criteria: context, productivity, process, and input factors were 3.95, 3.88, 3.85, and 3.76, respectively. In the target groups of patients, the results of using the emergency response system in all four aspects were at a high criterion, i.e., 3.82. They were at a high standard in all four aspects: productivity, process, context, and input factors were 3.93, 3.85, 3.76, and 3.74, respectively.    The qualitative results presented by each aspect are: 1) Context of the committee: the results showed emergency response is consistent with government policies, disease situations, patient groups' quick coordination, easy service access, and epidemic control; 2) Input factors: the committee and patients had little knowledge at the beginning and then learned more according to Ministry of Public Health guidelines. The government budget increases, and people donate. Efficient modern technology system Fast communication, 3) Process aspects: preparing to proceed according to the plan for both staff and patients as a team under the guidance of doctors; and 4) Productivity: the committee provided a one-stop service. Patients received services in all dimensions as per their requirements.