Welfare Satisfaction that Affects Organizational Commitment of Metropolitan Health and Wellness Institution

Abstract

The objectives of this study were to investigate organizational commitments among personnel at the Urban Health Development Institute and examine the satisfaction with benefits that affect employees' organizational commitment. Additionally, it also analyzed reasons behind personnel resignations, requests for transfers, or relocations to other agencies. Samples included 196 individuals who were civil servants, government employees, permanent staff, and the MOPH’s personnel. A questionnaire that was tested for reliability was used as a data collection tool. Statistics used for data analysis included percentages, means, standard deviations, and one-way ANOVA for variance analysis.

Results revealed that most of the samples were females (78.6%), with ages ranging between 51-60 years (32.1%). Most of them had a bachelor's degree (49.5%) and were single (46.4%). The average income was 10,001-20,000 Baht/month, and 38.8% had been working for over 15 years. There was an overall sense of happiness among the participants, with the highest agreement on the importance of reciprocating the help received (49.5%), followed by a strong feeling of care for those around them (55.1%).

Hypothesis testing showed that the differences in personal characteristics of the samples did not significantly affect personnel commitment. However, it was confirmed that differences in satisfaction scores regarding economic benefits, health benefits, education, recreation, and holidays significantly affected organizational commitment among personnel, with statistical significance at p=0.05.