Factors Influencing Satisfaction with the Use of Dental Benefits Under the Social Security System Among Personnel at Sirinthorn Hospital, Khon Kaen Province

Abstract

This cross-sectional analytical study aimed to examine the levels of knowledge, attitudes, access to dental benefits, and satisfaction among insured persons under the Social Security Scheme, as well as to analyze factors influencing satisfaction among hospital personnel. The study population consisted of 77 staff members of Sirindhorn Hospital, Khon Kaen Province, who were covered by social security benefits. Data were collected from the entire population (census) using a questionnaire with a reliability coefficient of 0.87. Data were analyzed using descriptive statistics and inferential statistics including multiple logistic regression analysis.

The results revealed that most respondents were female (68.8%) with a mean age of 38.42 years (SD = 11.45). Overall satisfaction with dental services was at a high level (x ̅ = 4.04, SD = 0.71). The three highest satisfaction aspects were cleanliness of instruments and facilities, politeness of dental personnel, and quality of dental service, respectively. Logistic regression analysis showed that the level of access to dental benefits significantly influenced satisfaction (p <0.05). Those with high access were 5.23 times more likely to be satisfied than those with moderate access (Adjusted OR = 5.23, 95% CI:1.26-21.73, p = 0.02). The model explained 24.8% of the variance in satisfaction.

The findings suggest that promoting knowledge, understanding, and access to dental benefits, along with improving service quality and dental care environments, may enhance satisfaction and encourage insured persons to utilize dental services in public hospitals.