Customer’s satisfaction toward Thai qualifications framework for higher education of graduates from Department of Dental Public Health in Bachelor of Public Health Program (first class), Sirindhorn College of Public Health, Khon Kaen Province

Abstract

          The objective of this survey research was to study the customer’s expectation and satisfaction from provincial health offices, community hospitals, health promoting hospitals toward 6 aspects of Thai Qualifications Framework for Higher Education of Graduates from Department of Dental Public Health in Bachelor of Public Health Program (First Class). The statistical methods used for data analysis was descriptive statistic.

          The findings were showed as follows: The customer’s expectation to the graduates were high to highest. The highest expectation level was in virtue and morality aspect : honesty (mean 4.53±0.51), public consciousness (mean 4.53±0.51), no discrimination (mean 4.53±0.62), and focus on achievement (mean 4.53±0.62). Expectation with regard to knowledge aspect was presented: proper evaluating and screening skills on patient who runs the risk of disease (mean 4.53±0.51), project planning and writing knowledge (mean 4.53±0.51) and in the relationship between individuals and responsibility aspect : positive relationship between colleagues (mean 4.53±0.51), can work as a team(mean 4.53±0.51). Overall satisfaction levels of the customer’s satisfaction on performance to the graduates were high and could be sorted as follows: virtue and morality aspect (mean=4.30±0.62), in the relationship between individuals and responsibility aspect (mean=4.25±0.68). Overall satisfaction levels on minor issues of 6 aspects were high except the satisfaction level on minor issue of high performance worker on dental public health aspect. It was at  moderate level with the issue of research presentation for sharing knowledge (mean=3.31±0.95).