Satisfaction of clients towards dental services at dental clinic, Sirindhorn College of Public Health, Khon Kaen Province

Abstract

           This cross-sectional research aimed to study the satisfaction of clients at dental clinic, Sirindhorn College of Public Health Khon Kaen Province. The samples were 210 clients who received dental treatment at dental clinic, Sirindhorn College of Public Health Khon Kaen Province. The questionnaires were used for data collection. The majority of the samples were female. The samples chose to have dental treatment at dental clinic of Sirindhorn College of Public Health Khon Kaen because it was convenient to visit and most samples were recommended coming to this clinic by friends

           The results of the study showed that most samples were satisfied in facilities of dental clinic involving downtown location with parking area, the process of services offered by queuing, convenient contacts and appointments and experiences together with skills of dentists. The satisfaction was lowest with persons who worked at registration office as they could not clearly inquiry explained when clients asked.