Satisfaction in financial services of department of finance Mahasarakham hospital.

Abstract

Objective :To study satisfaction in financial service of department of finance of Mahasarakham hospital.

Material and method : This study is a cross sectional descriptive study. It is done between March to May 2016. The original structural questionnaires are completed by 130 employees in Mahasarakham hospital. The 130 employees include Heads of division, Head of departments, Heads of ward nurse and employees who involved in department of finance. The statistics are descripted in percent, mean and standard deviation.

Result : Overall satisfaction in financial service is in high level (mean 3.7/5, S.D. .527) Satisfaction in personal service is in highest level (mean 4.07/5, S.D. .563), Satisfaction in documentation is in high level (mean 3.77/5, S.D. .629 ), Satisfaction in financial process is in high level (mean 3.72/5, S.D.  .580) and Satisfaction in environment is in high level (mean 3.25/5, S.D.  .693)

Conclusion : Satisfaction in financial service in overall is in high level. Satisfaction in personal service is in highest level. The communication and financial manual should be done and developed.

Keyword : Satisfaction, Department of finance, Service, Mahasarakham hospital.