The effectiveness and satisfaction of handover management with SBAR model in HIS system of registered nurses in the critical care, Bangkok Khon Kaen Hospital.

Abstract

Objective : The purpose of this study was to determine the effectiveness, the correctness and the completeness. And also to study the satisfactory results of dispatching by using the SBAR model in the HIS system of registered nurses at the intensive care unit at Bangkok Hospital Khon Kaen.

Method : This study is a quasi-experimental research, with one group. The group was measured before and after the experiment (One group Pretest – Posttest Design). Twelve registered nurses working at the intensive care unit collected data in September 2021 and October 2021, by using the assessment form and satisfaction rating form SBAR, and analyzing the data by using Paired-test statistics.

Result : The results showed that the information transfer of patients after using the SBAR model in the HIS system had higher mean scores for accuracy and completeness. Before using this model and system, the statistical significance (t=-4.866, p=<.001) was compared in terms of situation, background, activity outcome, and recommendation. It was found that the average scores of all aspects of the information transfer of patients after using the SBAR model in the HIS system were correct and complete. It was statistically significantly higher than before (p=<0.001) and the pattern user satisfaction was at a high level (Mean = 4.34, S.D. = 0.599).

Conclusion : The information transfer of patients using SBAR format in HIS system resulted in information transfer in patient care is more accurate and complete than information transfer using normal formats. There is a systematic framework for transmitting information in the same direction. Resulting in visual efficiency in communication and the nurses had a high level of satisfaction with using the model.