The effects of program developing Registered nurses’ communication behaviors. On quality of service communication in the out-patient department at Mahasarakham

Abstract

Objectives : 1. A compare the quality of service in communication of registered nurses in out-patient department. Before and after receiving the developing nurses' communication behavior program. 2. To study level of service recipients satisfaction.

Methods : This is a quasi-experimental research. A one-group study pre-test posttest design  was used. The sample was selected by purposive sampling from registered nurses working as out-patients at Mahasarakham hospital, total of 45 nurses and 378 patients. Tool of the research used were the development communication behavior program. Quality of service assessment and A questionnaire of satisfaction for service recipient. The statistics used were descriptive statistics including frequency, percentage, mean, standard deviation and Paired samples t-test.

Results : 1. The mean scores of registered nurses^, communication quality of service after receiving the communication behavior development program were significantly higher than before the development at the .01 level. and 2. The service recipients as higher satisfied

 (  =3.99)

Conclusions : The program developing nurses’ Communication behaviors on quality of services communication. Can be increase the quality of communication services on registered nurses.