Evaluation of the Vaccination Service System for Preventing the Outbreaks of Coronavirus Disease 2019 (COVID-19), Metropolitan Health and Wellness Institution

Abstract

The purpose of this descriptive research was to evaluate the effectiveness and satisfaction of the vaccination service system in preventing the outbreak of coronavirus disease 2019 (COVID-19) at the Metropolitan Health and Wellness Institution. Samples in the study were 400 service recipients who received the second COVID-19 vaccination and 40 staff members who provided the vaccination. A questionnaire was used to assess effectiveness of the vaccination service system and satisfaction, with a Cronbach's alpha coefficient of 0.93 indicating high confidence in the questionnaire. Data were analyzed using frequencies, percentages, means, and standard deviations.

Results of the study showed that the vaccination service system at the Institute of Urban Health Development was highly effective in preventing the spread of COVID-19, with an overall score of 4.35 (SD=0.79) and the highest scores observed in the product domain (=4.72, SD=0.60), followed by the input domain, for example together (=4.69, SD=0.63). Overall satisfaction was also high, with a score of 4.65 (SD=0.67), and service aspect of the officers received the highest satisfaction score (=4.73, SD=0.59), followed by service coordination (=4.72, SD=0.56). However, facilities were suggested to improved their services and system in order to further increase satisfactions.