Critical Success Factors and Organizational Support Affecting the Happiness at Work of Dental Health Personnel at Sub-District Health Promoting Hospitals in Buri Ram Province
Keywords:
Critical Success Factors, Organizational Support, Happiness at Work, Dental Health PersonnelAbstract
This cross-sectional descriptive research aimed to study the critical success factors and organizational support affecting the happiness at work of dental health personnel at sub-district health promoting hospitals in Buri Ram province, Thailand. The population was 130 dental health personnel, and the entire population was studied. In the absence of random sampling, inferential statistics was used to draw conclusions about the population over time. Quantitative data were collected by the questionnaire that was examined and verified by the three experts for content validity. For items objective congruence, all items were greater than 0.50 and the Cronbach's alpha coefficient was 0.95. Qualitative data was collected by using in-depth interview guidelines with 12 key informants. Data was collected between 14th November to 14th December 2022. Data analysis was performed by using descriptive and inferential statistics by Pearson’s Product Moment Correlation and Stepwise Multiple Regression at significance level of 0.05
The results showed that the level of overall critical success factors, organizational support, and the happiness at work of dental health personnel were at a high level (x̄ = 3.84, S.D. = 0.50), (x̄ = 3.83, S.D. = 0.53), and (x̄ = 3.91, S.D. = 0.43), respectively. Overall critical success factors and organizational support had a moderate relationship with the happiness at work of dental health personnel (r=0.629, p-value<0.001 and r=0.578, p-value <0.001), respectively. Additionally, the results found that the three variables consisted of one variable of organizational support: management, and two variables of critical success factors: the building understanding and encouraging cooperation and the supporting agencies at all levels having support plans, which were affected and could jointly predicted the happiness at work of dental health personnel at sub-district health promoting hospitals in Buri Ram province at 42.2 percentage (R2=0.422, p-value <0.001)
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