Achievement of Laboratory Accreditation program from 2006-2012 of the Regional Medical Sciences Center 7th Khonkaen

Abstract

       The Regional Medical Sciences Center 7^th Khon-kaen is a medical and public health laboratory which play an important role in developing a variety of laboratory analyses as well as provide laboratory analysis service required for public health surveillance and solving the public health relating problems within the area of responsibility. This study was conducted by collecting the PT test reports and laboratory competency approval document. From a total number of 262 reports resulting from 80 test items from year 2006-2012, there were 227 reports (87%) from 58 test items passing the criteria. Thirty-five reports (13 %) from 22 test items did not pass the criteria. A total number of 90 test items assessed for accreditation from year 2006-2012 were studied. The results showed that 87 test items (97%) were accredited. The three test items (3%) were non-compliance owing to malfunctioning of old equipment, more than 15 years old, making it unable to determine the measurement uncertainty. Due to the achievement of laboratory accreditation, the quality of service was improved. The result were increasing from 58 test items to 69 test items (86%) and the proportion of results reported back to the customers within time form 2006 to 2012 were 89, 92, 91, 91, 87, and 95 respectively. The numbers of complaints from customer were 4, 3, 0, 1, 2, 0, and 0, respectively. The percentages of satisfied customer from year 2007 to 2012 were 77, 85, 86, 87, 85, and 86 respectively. The results of this study are useful for PT surveillance and preparing for expanding accredited laboratory's scope for the upcoming of AEC in 2015.