Study of the Web-Based Application for Medical Laboratory Inventory and Supply Management: Technology Acceptance and Satisfaction
Web-Based Application for Medical Laboratory Inventory and Supply Management
Keywords:
Web Application, Inventory and supply Management, Medical Laboratory, Evaluation of Technology AcceptanceAbstract
Medical laboratory inventory and supply management are essential in the quality management system. However, there is still a limited system that has been widely used. This study used a web-based application developed domestically for medical laboratory inventory and supply management, however, the technology acceptance test has not been performed elsewhere. This study aimed to test the use and acceptance of the web-based application system technology in inventory and supply management in medical laboratories. After the trial, the questionnaires were answered to analyze the factors' influence by the path coefficient (β) according to the unified theory of acceptance and use of technology and to evaluate satisfaction. The results showed that the average technology acceptance and satisfaction level was good (mean 3.51−3.52). The findings revealed that social influence (β = 0.52, p < 0.05) exerted the most potent direct effect on behavioral intention, followed by effort expectancy (β = 0.39, p < 0.05). β was 0.10, indicating a small effect size. However, when considering the total effects, effort expectancy emerged as the most influential determinant (total effect = 0.78, p < 0.05), mediated partially through its impact on social influence. This underscores the dual significance of effort expectancy and social influence as critical drivers of technology adoption in the tested system. Although this system assisted in methodically managing the inventory, equipment, supplies, and laboratory reagents, enhancements were still required to improve the quality of the system.
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