SATISFACTION OF PERSONNEL RESPONSIBLE FOR CORRESPONDENCE WITH MANUAL OFFICIAL ORDER IN MINISTRY OF PUBLIC HEALTH

Abstract

The objective was to measure personnel responsible for correspondence satisfaction level of using Manual Official Order. A sample was selected from personnel responsible for correspondence 103 persons with purposive sampling. The research instrument was questionnaire with 1-5 Likert’s scale, reliability equal 0.68. The data analysis used percentage, mean and standard deviation.

The results shown that general information of respondents consists of gender, age, education level, work status and duration of work. That most respondents were female 75.5 percent, had the age range between 40-49 years, education level in bachelor’s degree, work status is government officer, in central administration 68.9 percent and duration of work 1-5 years 33.01 percent. The research found that the personnel responsible for correspondence were satisfied with Manual Official Order. The overall satisfaction of the respondents with the three features of manual, content, implementation and including format were at a high level (with a mean of 4.45 and a standard deviation of 0.61). In content that the writing work of the official document and official order were written by using formal and clear. And finding that the personnel needs the improvement and realize the importance of learning. That the practitioner to have skills and practice.

Recommendations from this research, which should be developed in the Deming cycle (PDCA) process and English version to Manual Official Correspondence. The official document was written accurately based on regulations of the Prime Minister’s office about Official Documents in the parts of the typing style.