Improvement of Laboratory Service of Regional Medical Science Center 3 Nakhonsawan with Online Laboratory Reporting System

Abstract

       The Regional Medical Sciences Center 3, Nakhonsawan carried out satisfaction survey in 2017 and found that customers would like to receive the laboratory analysis report faster. Since laboratory testing time cannot be reduced, then we are trying to improve the reporting process by developing an Online Laboratory Reporting System. The aim of improvement is to deliver laboratory report quickly and solve the problem of postal delivery lost. We started studying the strengths of the network reporting system, developing a new system with Waterfall Model process and linking it to the existing Sample Management Information System (SMIS). The new system emphasized customer right protection and confidentiality. It was successful and implemented on 15 March 2019. The evaluation result after 6 months of service had 100 applicants and these included private customer (39), police (44), provincial public health offices (3) and hospitals (14). A total of 1,852 reports approved between 15 March and 30 September 2019 were delivered within 1 day after approval, allowing customers to receive reports 2-5 days faster than postal mail. The time from report upload to report download by customer were between 1 day and 95.4 days and the mode was less than 1 day. It solved the problem of postal delivery lost and reduced postal service costs approximately 33,000 Baht. The results of the Online Laboratory Reporting System satisfaction survey from 21 customers was the highest level satisfaction with score 4.71 out of 5. The most satisfaction were security, confidentiality and convenience of data storage.