Factors affecting stress of dispatch center worker in Bangkok emergency medical service system

Abstract

Objectives: 1) To study the stress level of workers in the dispatch center of the Bangkok Emergency Medical Service system. 2) To study relationships and the influence of factors affecting the stress of workers in the dispatch center of the Bangkok emergency medical service system.

Materials and Methods: This research is a survey research with a sample group of 116 workers in the Emergency Medical Services System's call and dispatch center in Bangkok. Data were collected using questionnaires and level scales. Suan Prung Stress, Department of Mental Health, which the period of data collection is from February - May 2023. Statistics used in data analysis include the average value. standard deviation Pearson's and partial correlation analysis values Multiple regression analysis values.

Results: The results showed the overall stress of workers in the dispatch center of the Bangkok emergency medical service system was at a moderate level (Mean=3.17, SD=0.560), and the three factors were: organizational role (r=-0.197, p = 0.039), workplace relationship (r=-0.222, p=0.049), and work-life balance (r=0.309, p=0.001) There was a statistically significant correlation with stress at the 0.05 and 0.01 levels by organizational role factors (β=-0.279, p=0.039) and workplace relationship factors (β=-0.310, p=0.019), and the work-life balance factor (β=0.399, p=0.001) significantly influenced the stress of workers in the emergency medical service system in Bangkok. Statistical at the levels of 0.05 and 0.01

Conclusion: There are three factors effect stress in workplace. The first is a role in the organization,
clear assignment and advice is provided by the team. The second is colleague relationship, teamwork
and assistance channels are available. The last factor is work-life balance, having personal counsellor and get enough rest.