Satisfaction and Expectation Utilization of Health Service by Primary Care Cluster (Community Medical Center of Buri Ram Hospital 1)

Abstract

Background: Section 55 of the constitution the kingdom of Thailand, 2560 has stipulated that the state must provide thorough and efficient public health service, the ministry of public health therefore reforms the health service system, primary care cluster (PCC) for nationwide.It is necessary to assess the satisfaction and expectations of service provision in order to improve service quality in accordance with the key performance indicators and strategies of the ministry of public health.
Objective: The purpose of this research was surveied of satisfaction and expectation utilization of health service by primary care cluster (community medical center of Buri Ram Hospital 1)
Study design : Survey research
Methods: 246 patient by simple random sampling. The research method was a questionnaire about satisfaction and expectation utilization of health service. The data were analyzed by descriptive statistic.
Results: The patients showed that the satisfied in the provision of health services, health education, knowledge about disease at the highest level, the issue of seats is sufficient for the patients at the moderate level. Expectations for self-confident to return to take care of yourself at home and better health in the future at the highest level, activities related to health promotion at the moderate level.
Conclusion: The health service process of the primary care cluster (community medical center of Buri Ram Hospital 1), the most satisfied this should be develop to continues quality improvement.
Keywords: primary care cluster, satisfaction, expectation